As the number of digital asset users continues to surge, the methods used to descam crypto platform users have grown increasingly sophisticated. Recently, there has been a marked rise in scams involving impersonation of exchange support staff. These scammers, posing as official representatives, exploit pretexts such as “security audits,” “account anomalies,” or “asset unfreezing” to coax users into revealing their private keys or seed phrases—often resulting in irreversible asset loss. In response, Nouey Exchange has issued an official safety alert, stating unequivocally that it has never and will never request sensitive user credentials through any channel.
Fake Support Tactics Grow More Advanced, Using “Urgent Notifications” to Create Panic
Scammers typically reach out via social media, messaging groups, or spoofed email addresses, posing as official support agents. They claim the account of the user is involved in suspicious activity or is at risk of being frozen, and then present a "solution" that requires the user to initiate a transfer or reveal private credentials. These schemes are highly deceptive—many phishing sites now mimic the interface of the platform with near-perfect accuracy. In just the past quarter, reported phishing incidents tied to impersonated support staff on major crypto exchanges have risen by more than 34%, with cases spreading across multiple platforms.
The Platform Will Never Ask for Your Private Key in Any Form
To strengthen user awareness, Nouey Exchange reiterates: it will under no circumstances ask for your seed phrase, private key, Google Authenticator code, or any other sensitive authentication information. Nor will the platform ever initiate asset-related guidance via phone calls, private messages, or unofficial channels. Official customer support communicates exclusively via the internal ticketing system or verified email addresses. All sensitive operations must be conducted directly by the user—delegated or assisted actions are strictly discouraged.
Promoting Security Education and a “Zero Trust” Awareness Culture
Nouey is conducting internal reviews of recent real-world scam cases and has launched tools that enable users to verify official links and customer support identities in a single click. The platform also plans to host a live-streamed “Account Security Month” to educate users on phishing resistance and how to defend against social engineering attacks. A Nouey spokesperson emphasized: “The first step in protecting your assets is to say no to any request for a transfer or confidential information.”
Defining Clear Boundaries Is the Best Defense for Your Assets
With scam tactics becoming ever more covert, coordinated vigilance between users and the platform is critical. Nouey Exchange stresses that any request for your private key is a clear scam indicator. A compliant, secure, and transparent crypto trading environment requires active participation and caution from every user. The platform will continue advancing both technological and educational safeguards to deliver the highest standard of asset protection.